Terms & Conditions
Last Updated on 23 August 2023
The following general booking terms and conditions are brought to your attention to be applied to all bookings made for stays at Chapung Sebali
- Special internet rates are only valid if you book through www.chapung.com.
- Selling rates and billing will be processed in Indonesian Rupiah (IDR).
- Room rate is including 21% government tax and service charge.
- Spa rates are in Indonesian Rupiah and subject to 21% government tax and service charge
- Room rate is including daily breakfast for maximum 2 persons in Deluxe Suite, Deluxe Pool Suite, One-Bedroom Villa or 4 persons in Two-Bedroom Villa and The Residence.
- The rates indicated are valid per room per night for maximum 2 persons in Deluxe Suite, Deluxe Pool Suite, One-Bedroom Villa or 4 persons in Two-Bedroom Villa and The Residence.
- Additional services (additional person, airport transfer, etc.) are optional at additional costs.
- Special group rates are available. Please contact sales@chapung.com
- Group Bookings: Usage of this booking system is valid for maximum 5 Suites or Villas per reservation. For 6 Suites/ Villas or more please contact us via email.
- Rates may change without prior notice.
- Extra bed will be charged for the 3rd person (only 1 extra bed is allowed per room per night).
- Children 0 – 5 years old: free of charge – sharing bed with the adults or using an extra bed, including daily breakfast for 1 person.
- Children 6 – 11 years old using an extra bed: IDR 450,000 net per extra bed per night, including breakfast for 1 person.
- 12 years and above using an extra bed: IDR900,000 net per extra bed per night, including breakfast for 1 person.
- Airport transfer at IDR 680,000 net per way (maximum 4 persons per car).
- Online reservation is recommended.
- Our booking engine (https:// https://book-directonline.com/chapung-se-bali-resort-and-spa/properties/chapungsebalidirect) uses Secure Socket Layer (SSL) technology to encrypt all information you input and provides you with an instant booking confirmation.
- All offline reservation inquiries will be responded to within 1 working day.
- Advance Purchase Advanced Purchase Promotion, Payment submitted is non – refundable in case of cancellation Change of Dates possible under “Force Majeure” circumstances or based on Request
- Low Season (6 January – 30 June & 6 October – 20 December) One night cancellation fee will be applied if the booking is canceled within 3 days prior to arrival. To verify the validity of the credit card, US$ 1 will be charged upon reservation. This charge will be immediately voided/ returned to your credit card. Payment may be settled upon check-in at reception.
- High Season (1 July – 5 October & 21 December – 5 January) To verify the validity of the credit card, US$ 1 will be charged upon reservation. This charge will be immediately voided/ returned to your credit card. After reservation we will also send you a secured online payment link to settle the payment at latest 30 days before arrival. We recommend to settle the payment via the Online Link. It is more secure, and you do not need to show your credit card on arrival for validation. If by 30 days prior to arrival we have not received the payment via Online Link, we will proceed to charge the credit card on manual basis. If the credit card has been charged on manual basis (not via Online Link), then the physical credit card used for payment needs to be shown to our reception staff upon arrival for Validation. If we have charged the credit card on manual basis (not via Online Link), and you are unable to show the physical credit card upon arrival we would need to refund the full amount to your credit card and payment needs to be submitted again. If you choose to settle the payment prior to 30 days before arrival, however need to cancel before 30 days prior to arrival, we will refund the full amount to your credit card. Past 30 days prior to arrival, no refund will be given. Â Any refund typically takes about 2 weeks, length of refund depends on the individual credit card issuer Bank 100% cancellation fee will be applied if the booking is cancelled within 30 days prior to arrival
- General (All Seasons) 100% of total accommodation charge from initial period of stay will be applied for earlier departure 100% of total accommodation charge will be applied for no show/ or cancellations on the date of arrival All cancellation must be addressed by email to reservation@chapung.com.
- No Show/Early Check-Out Full Accommodation charge applies.
- It is highly recommended to read the terms and conditions of each special promotion
- Special requests are available, however, for room location, bedding type, particular facility, or diet, must be advised to us at the time of booking. Any special request must be expressed in writing. While every effort will be made to meet your reasonable special requests, we cannot guarantee its fulfillment; unless otherwise confirmed in advance. All bookings with special requests will be treated as standard booking, subject to the above conditions on special requests.
- Chapung Sebali is not responsible for communication difficulties, malfunctions or failures, or difficulties, or lost, stolen or misdirected transmissions, messages or entries, or the security of any communications.
- We reserve the right to cancel or modify reservations where inappropriate or fraudulent activity appears, or when the reservations contain or are resulted from a mistake or error.
- Check-in time is 14:00.
- Check-out time is 12:00.
- Early check-ins will be confirmed based on room availability and are subject to additional charges.
- Late check-outs are subject to room availability and additional charges.
- Up to 13:00: FOC
- Up to 16:00: extra 30% charge of 1-night room rate.
- Up to 19:00: extra 50 % charge of 1-night full room rate.
- After 19:00: extra charge of 1-night full room rate.
- Children age is from 0 – 11 years old Only 1 child is allowed to share a room with parents, unless otherwise permitted.
- Baby cots are available with no additional cost. Advance booking is highly recommended.
- Babysitting service is available at additional cost. Advance booking is highly recommended.
- Some resort facilities are free of charge for in-house guests, such as scheduled shuttle service to/from Ubud center, access to Jungle Fish Pool bar, wireless internet connection in all resort areas. Some other facilities are subject to additional charge. Please contact our reservation at reservation@chapung.com for further inquiries.
- No pets are allowed. In-house guests and visitors shall not permit any pet or animal, even temporarily, anywhere in the area of Chapung Sebali.
- We expect our in-house guests to conduct themselves in an orderly and adequate manner, and not to disrupt the enjoyment of other guests. In the event of any distress, danger or annoyance you or your party cause to any of our other guests, we reserve the right to terminate your booking arrangements and eject you from our resort immediately. No refunds or redemption for accommodations, facilities or services will be made and we will not pay any expenses or costs incurred as result of termination. Full payment of all your booked accommodation, facilities and/or services must be settled upon check out.
- In-house guests and visitors are financially responsible for any damage and permanent injury, as a result of human negligence, alcoholic-beverages consumption, the use of fireworks or other inflammatory goods, suffered to the resort’s properties during their stay/visit (including inspection, check-in and check-out time).
- We are unable to accept any responsibility for theft or loss of your personal belongings during your stay. An in-room safe in each villa and safe boxes behind the front desk area are provided in complimentary basis to place your personal valuables and belongings.
- General refurbishment is necessary to maintain our resort’s standards. We make announcements on any then-current building/refurbishment work and should this risk to spoiling the enjoyment of your stay, we may give you the option of a different comparable package, booking another package or cancelling your booking when necessary.
- We can not accept liability or pay compensation of the failure or improperness of the performance of our obligations to you when prevented by any event that we can not foresee or avoid, even with all due care, including but not limited to war, riot, terrorist activity, natural, nuclear, chemical or biological disaster, fire, bad weather condition, and similar events beyond our control.
- It is our commitment to take care of your booking arrangements and make sure that everything goes smoothly. In the case of any problem occur during your stay, please notify a member of our management staff immediately so that we can investigate further. If the problem still can not be resolved upon check-out and you wish to complain, you must write a formal complaint letter by e-mail to info@chapung.com.
- Chapung sebali reserves the right to revise these Terms and Conditions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current information. Latest revision date can be found at the bottom of this statement.