Privacy Policy

Last Updated: 15 September 2023

Chapung Sebali recognizes and appreciates your right to privacy. The majority of chapung.com’s material may be seen without providing any personal information. When this is required, Chapung Sebali will request only the information essential to respond to your query and will only use it as follows.

Our Privacy Policy explains how your personal data is used and the choices you have about how it is used. By interacting with us and submitting information or signing up for any of our products and services, you agree and consent to Chapung Sebali collecting, using, disclosing, and sharing your personal information among themselves, as well as disclosing such to the companies’ authorized service providers and relevant third parties as specified in this Privacy Policy.

This Privacy Policy was last updated on the above date and may be altered at any time to reflect our future developments, industry trends, and/or changes in legal or regulatory requirements.

Personal Information

Identity data consists of full name, date of birth, gender, passport information, or other identification number
Contact data consists of home address, email address, and phone number
Financial data consists of credit card details, mobile payment, and transaction history
Health information where provided
Guest stay information, including arrival and departure date, hotel stay history, goods and services purchased
Personal preferences, includes language preferences, special requests, interests, activities, hobbies, food and beverage choices, service issues
Technical data, includes Internet Protocol (IP) address, device identifier, browser type and version, time zone setting and location, geolocation, operating system, and platform, information about how you use our website, products, and services.

Communication data, includes all correspondence with us as well as your reviews, feedback, and opinion about our resorts may be kept and added to your personal information.

Collection of Personal Information

We gather Personal Information in the following methods, according to relevant law:

When making bookings, purchasing goods or services through our Websites or Apps; contacting with Chapung Sebali or posting to our social media accounts; subscribing to our newsletter; or participating in surveys, sweepstakes, or promotional initiatives.
When you visit our properties or use on-property services and outlets like restaurants, concierge services, health clubs, child care services, spas, galleries, and so on.
When making phone reservations, communicate with us through email, fax, or online chat services.
We collect Personal Information from companies with which we collaborate to provide you with goods, services, or offers based on your experiences at our properties or that we feel will be of interest to you.
We obtain Personal Information from a variety of sources, including public databases, collaborative marketing partners, and other third parties.
When our CCTV cameras record your image while you are on our premises, or when our representatives or we take images or videos of you.

Use and Disclosure of Personal Information

Personal Information is used for our legitimate business and commercial interests, which include the following:

To make it possible for you to utilize our website.
To assist us in verifying your identity and locating any accounts you may have with us.
To provide you with the services you request.
To facilitate reservations, payment, send confirmation messages, and provide you with information about the surrounding area.
To process reservations through our website and assist in any inquiries about your stay with us.
To administer rewards and essential benefits.
If you have opted to subscribe to our mailing list, we will send you our newsletter.
Personalize the services according to your personal preference, including communications about goods and services.
To analyze customer trends and insights.
For business operation purposes such as data analysis, auditing, statistical and research purposes.
To meet legal and regulatory requirements.

Disclosure of your Personal Information

We may disclose your Personal Information to the following parties:

Between and among Chapung Sebali and a limited number of our affiliates as are relevant to the above purposes and to facilitate our business operations.
Third-party payment processors, payment service providers, external banks, credit card companies, IT and marketing support, service providers and other consultants.
Vendors or third-party service providers in connection with Chapung Sebali’s marketing activities and services.
With anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organizers, your employer, our partners, foreign embassies) in order to fulfill contractual obligations.
With any law enforcement, courts, government, local or foreign regulatory organizations, or national security authority.
Analytics and search engine companies that help Chapung Sebali develop and optimize our web services.
A prospective buyer or investor in the event that we sell any business or assets.
External food and beverages establishments.

These third parties have access to your Personal Information solely for the purposes of performing necessary activities and are not permitted to disclose or use it for any other reason.

Log Information

Chapung Sebali, like most commercial websites, automatically logs all traffic to and from this website. These logs contain no personal information that can be used to identify you or your company. These logs provide domain information that enables Chapung Sebali to develop its website, identify the source of any problems, and do statistical analysis.

Tracking Technology and Cookies

Some parts of the Chapung Sebali website may use cookies to track usage patterns, enforce security, and provide you with tailored information. A cookie is a small text file that the website’s server places on your computer hard drive as a unique identifier. Note that our cookies do not collect personally identifiable information. You may disable the cookies associated with these technologies by changing the setting on your browser.

Links to Other Sites

This website contains hyperlinks to other sites. Note, however, that Chapung Sebali does not share personal information with any of these sites and is not responsible for their content and/or privacy policies.

Access, Correction, Erasure, and Restriction Rights

We are happy to assist should you like to know what personal information we hold about you. However, in order to protect your personal information we require you to prove your identity at the time of making such a request.

You have the right to do the following at any time:

access, amend, or remove the data we have on file for you
request rectification of inaccurate information
you may object to or limit our processing of your Personal Information
you may withdraw your permission to the processing of your Personal Information at any time.

If you have any inquiries about this Privacy Policy, or if you want to exercise any of these rights at any time, please contact us at info@chapung.com.