Terms & Conditions

Cancel, Payment & Refund Terms:

A. ADVANCED PURCHASE WITH BREAKFAST: Full Prepayment required after reservation (we will send you a secured payment link). Non-Refundable in case of cancellation. Change of dates possible under “special circumstances” such as airport lockdown, government rule rule changes, etc.

B. FLEXIBLE WITH BREAKFAST: Payment may be submitted upon arrival, except for high seasons (July – September and Christmas/ New Year) payment is required the latest by 30 days prior to arrival . For low season if cancelled within 3 days prior to arrival, a 1 night charge applies. For high season if cancelled within 30 days before arrival, full charge applies.

C. NO SHOW/ EARLY CHECK-OUT: Full Accommodation charge applies.

Terms & Conditions:

Please kindly note that the credit card used for payment needs to be shown to our Reception Staff upon arrival (unless payment has been settled via online link)

We may also send you a secured online payment link. If you choose to pay via the online link, credit card does not need to be shown upon arrival.

Group Bookings: Usage of this booking system is valid for maximum 5 Suites or Villas per reservation. For 6 Suites/ Villas or more please contact us via email.

Early Check-In and Late Check-Out is subject to availability. Please let us know on the date of arrival/ departure if you require such.

Please make sure to check the Visa and Entry Regulations into Indonesia, for your country. As per Indonesian Law, your passport must be valid for at least 6 months, beyond the date of arrival.